According to experts in the industry, attracting a new customer costs five times as much as keeping an existing one. So what should this tell you about your customers and the ability to keep them happy?
It’s the key to success, or at least that is what most businesses consider to be the secret to increasing profitability. This is why large businesses are very particular about having their own customer service department.
While big businesses can afford to have their own department which serves customers, small business owners might not be able to and this is where an outsourced answering service might do a lot more for you than you can imagine.
Here are three ways you’ll benefit from building a closer relationship with your customers through the expertise of a virtual receptionist.
Reason #1: Stay in touch with your customers 24/7
An outsourced call center will not only provide you with adequate staff to handle all phone calls, but they will be able to contact you as soon as there’s an emergency. This can help you avoid answering the phone unless something is very serious.
Reason #2: Understand what your customers need through complaints
When your customers complain, it is considered to be a gift. The reason for this is that they are the ones who are trying these products, and in finding issues or errors with them, they’re only telling you what works and what doesn’t. Listening to customer complaints is perhaps the best way by which you can make the improvement of your products an ongoing affair.
Reason #3: Affordable yet professional service
Most of these phone answering services come with years of experience and expertise garnered from working with businesses across several industries. Hiring their services will ensure that your customer is taken care of professionally, while keeping the cost will within your budget.